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I got my new Dell laptop today. When it turned it on I realized the screen is cracked. After 30 minutes online chatting with Ravi #1 and Ravi #2 (neither of whom are related to Norah Jones, I don't think) I discovered they intend to send a repair person to replace the LCD and that person will call me in the next day or two to set up a time. I hope nothing else is wrong. I went from super excited to super sad in no time at all. This is certainly robbing me of the joy of a new exciting purchase.